Short answers to what customers ask us most. If yours is not here, tap the chat button — we are around.
Last updated: 29 July 2026
Add what you want to your cart, open the cart and go to checkout. Fill in the recipient's name, phone number, full address and district, then confirm. You will get an SMS with your order ID once it is placed.
Yes. An account ties the order to your phone number, so we can confirm it, send you delivery updates, and let you track it later.
Cash on Delivery only for now — you pay the rider when the parcel reaches you. Online payment is not available yet.
It depends on your district, and the exact amount is shown at checkout before you confirm the order.
It varies by district and courier. We tell you the expected timeframe when we confirm your order, and you can follow the parcel's progress on the tracking page at any time.
Open the Track Order page and enter the short order ID from your confirmation SMS or your order page. You will see every step, from confirmed through to delivered.
The one-time code proves the number is really yours. It stops fake orders being placed in other people's names and means our delivery updates actually reach you. Until it is verified, an order stays in 'pending verification'.
Choose forgot password on the login screen. We send a one-time code to your registered mobile number, and you set a new password with it.
It saves products you are interested in so you can find them again later. Tap the heart on any product card. The list is kept in your own browser.
Enter it in the promo code box on the checkout page and apply it before confirming the order. The discount appears in your order summary. Every code has a minimum order value and an expiry date.
Tell us on live chat or by email within 48 hours, with your order ID and a photo. See the Returns & Refunds page for what we accept and how refunds are handled.
Tap the chat button at the bottom of any page to talk to our team directly, or email us. You can send a voice message on chat if that is easier.